Privacy Policy

Last updated: May 2026

1. Who we are

Urban Edge Hair (“we”, “us”, “our”) operates two hair salons in Shenfield and Leigh-on-Sea, Essex. We are the data controller for the personal information we collect about you when you visit our website or book an appointment.

2. What information we collect

We collect the following information:

• Booking information — name, contact details and appointment preferences, which you provide via our external booking partner Timely.
• Contact form submissions — if you email us, we keep your message and contact details to respond.
• Website analytics — basic, anonymous browsing data (pages viewed, browser type) to help us improve the site.

3. How we use your information

We use your personal data to manage your appointments, respond to enquiries, send appointment reminders, and improve our services. We do not sell your data to third parties.

4. Booking system & third parties

Online bookings are processed through Timely (gettimely.com). When you click “Book Now” you are redirected to their secure booking platform. Their own privacy policy governs your interaction with that system.

5. Cookies

This website uses minimal essential cookies needed for the site to function. We do not use cookies for advertising or cross-site tracking.

6. Your rights

Under UK GDPR you have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to how we process your data

To exercise any of these rights, please contact us at either of the email addresses below.

7. How long we keep your data

We retain client records for as long as you remain an active client, plus a reasonable period thereafter for legal and accounting purposes. You may ask us to delete your data at any time.

8. Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Shenfield: urbanedgeshenfield@gmail.com — 01277 211886

Leigh-on-Sea: urbanedgehair@gmail.com — 01702 480099

This policy may be updated from time to time. The date at the top of this page indicates when it was last revised.